Penelope is working through the product backlog with Caroline, her customer. And she is getting more information from Caroline about the importance of a feature. Caroline is very very clear about what she wants. We should always have customers who know exactly what they want.

Penelope and Caroline have a meeting that is not defined in Scrum, a meeting in that Penelope finds out, what needs to be built. Maybe it is a sales meeting, or a requirements engineering workshop, a brainstorming session or just a chat over a coffee that generates ideas.